1
Understand your invoice
Your order shows the total in AUD before payment. Registration invoices separate government fees from administration charges and identify applicable GST.
- Check the service, registration term and selected classes.
- Match the invoice to your order reference.
- Ask for clarification if a charge is unclear.
2
Failed, pending or duplicate payments
Check your order before attempting another payment. A pending bank transaction does not always mean an order has completed.
- 1Record your order reference and transaction date.
- 2Check whether the bank entry is pending or completed.
- 3Contact support if you suspect a duplicate charge.
3
How to request a refund
Have the following details ready so your request can be reviewed.
- Order details
- Order number and purchase email.
- What happened
- Service concerned, relevant dates and references.
- Requested outcome
- Explain the help or resolution you are seeking.
- Order details
- Order number and purchase email.
- What happened
- Service concerned, relevant dates and references.
- Requested outcome
- Explain the help or resolution you are seeking.
4
Find a purchase or recover access
- 1Use the email associated with your purchase.
- 2Check your inbox and spam folder for order correspondence.
- 3Use the official IPELLIO sign-in or password-reset route.
5
Understand cancellations and renewals
One-off reports
A 7-day or 30-day report does not automatically renew or become a subscription.
Subscriptions and registrations
Use the disclosed cancellation method to stop future subscription renewal. Keep the confirmation.
