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Check that the ABN belongs to the person or entity intended to hold the registration. Do not substitute another person’s ABN to progress the application. Resolve the discrepancy before submission, and contact support if an order has already been placed.

Changing the holder may require a formal transfer rather than a simple edit. Contact support promptly and explain whether you are correcting an error or moving the name to a different person or entity. The available process depends on the registration’s status.

Do not assume the wording of a registered business name can be edited like a contact detail. A different spelling may require a new registration. Contact support before cancelling or replacing an existing registration.

No. These are separate registrations with separate renewal arrangements. Check the holder, expiry date and payment requirements for each asset individually.

No. A business sale and the registry transfer process are separate steps. Confirm the agreed assets and complete the required transfer arrangements. Domain names, trade marks and other assets may each need separate treatment.

IPELLIO supports domain purchases and hosting management. It does not provide email services or create websites.

The registrant should be the eligible person or entity intended to hold the domain licence. Do not name an employee, developer or agent as the registrant merely because they manage the purchase. Identify the correct registrant and any authorised contact in the appropriate fields, subject to the provider’s requirements. Confirm the details before submission.

No. IPELLIO does not currently support transferring an existing domain to IPELLIO.

Buying a domain does not create a website. An existing website needs to be connected to the domain through its hosting and DNS settings. IPELLIO supports hosting management but does not create websites. Check the setup instructions for your hosting service before changing settings.

The applicant should be the person or entity legally entitled to apply. The correct choice depends on ownership and your circumstances. Do not assume the purchaser, account holder or business name is automatically the correct applicant. Seek advice before filing if ownership is unclear.

No. IPELLIO does not compare logo images or assess visual similarity. A trade mark with a logo may appear in your results if the search matches words in its image description. This is a text match, not a logo assessment.

No. The specific goods and services included in an application matter. Review the wording carefully and ensure it reflects your intended activities. Do not select classes solely because their headings sound relevant.

Changes may be restricted, and a new application may be needed. Do not assume you can substantially change the mark or broaden the application later. Contact a qualified adviser before relying on a proposed amendment.

No. IPELLIO synchronises your application status with IP Australia but does not prepare or submit responses to examination reports. You need to deal directly with IP Australia and follow the instructions and deadlines in its correspondence. Checking your status in IPELLIO does not submit a response or extend a deadline.

IPELLIO synchronises your application status with IP Australia but does not handle oppositions or submit responses on your behalf. You need to deal directly with IP Australia and follow the instructions and deadlines in its correspondence. Checking your status in IPELLIO does not take action on an opposition or extend a deadline.

No. IPELLIO does not support managing registrations made outside IPELLIO.

Not necessarily. Email admin@ipellio.com promptly. Before work begins, we will refund your payment less authorised third-party costs already incurred that cannot reasonably be recovered. After work begins, we may retain a reasonable amount for work properly performed and authorised third-party costs that cannot be recovered. We will explain the calculation, which will not exceed the agreed order price or include an undisclosed cancellation penalty. Once submission is complete, there may be no unperformed work left to refund for a change of mind. A registry refusing to refund its fees does not remove remedies for IPELLIO's own failure. Your statutory rights remain unchanged. See Fees, Refunds and Renewals.

A pending bank transaction may not mean an order has been completed. Check your email and account, then contact support with the payment date and amount. Avoid repeated checkout attempts until the order status is clarified.

Email admin@ipellio.com so we can identify which parts were completed, remain pending or cannot be supplied. If we cannot provide a service we accepted, we will provide an appropriate remedy and account for payments for services not supplied. We will consider the components you purchased, what was delivered and your applicable consumer rights. If we recover a third-party refund for a charge paid on your behalf, we will pass on the amount attributable to your order. See Fees, Refunds and Renewals.

Work outside the service you purchased may involve additional fees. Before approving it, ask what the work involves, how much it costs and whether it is optional or needed for your application to progress. You should not be charged again for work IPELLIO has already agreed to provide.

Contact support with the invoice number and requested correction. A genuine billing correction is different from changing the purchaser or registration holder. Any change must accurately reflect the transaction and applicable recordkeeping requirements.

Check your orders and whether an authorised person used your payment method. Contact support with the date, amount and limited identifying details. If you suspect unauthorised use, contact your payment provider promptly as well. Never send your full card number or security code.

Contact support and explain the situation. Identity and authority may need to be verified before access or contact details can be changed. Do not create duplicate paid orders simply to regain access to an existing purchase.

Contact support to establish the authorised account contact. Account access and ownership of a registration are separate matters, so a change of contact may not change the registered holder. Avoid sharing the former user’s credentials.

Secure the associated email account, change relevant passwords where possible and contact support promptly. Explain any unexpected orders, changes or messages. If payment details may have been misused, notify your payment provider.

Access depends on verified authority, not simply a person’s relationship to you. We may require authorisation before disclosing information or acting on instructions. Ownership disputes cannot be resolved solely by changing account access.

Some registration details may appear on the relevant public register. What is published depends on the registry and application type. Review its privacy and publication information before submitting personal or business details.

No. Account deletion and registry records are separate processes. Changes to public records must be requested through the relevant authority, subject to its rules. IPELLIO may also need to retain certain transaction or legal records.

IPELLIO may collect and hold your search activity, saved records and reports, including information associated with your account. Relevant information may be shared with providers and other recipients described in the Privacy Policy. Using IPELLIO does not create legal professional privilege or a separate confidentiality agreement. Contact us before submitting sensitive material if you have a specific confidentiality requirement.

No. IPELLIO does not use AI services or use your information to train AI models.

Keep a record of the error and contact support promptly. A technical interruption does not automatically extend an external deadline. If time is critical, check the authority’s alternative submission options before attempting another submission, and avoid duplicate applications. IPELLIO will take reasonable steps to address disruptions within its control and communicate material effects on accepted paid services. An external outage does not automatically remove our agreed responsibilities or remedies required by law.

No. Contacting support does not itself suspend a deadline. Only the relevant authority or applicable procedure can determine whether an extension or other relief is available.

Email admin@ipellio.com, identify the relevant transaction or order, explain the issue and tell us the outcome you are seeking. Where reasonably available, include relevant supporting records so we can investigate. Do not send passwords or unnecessary sensitive information. Missing information does not remove your statutory rights, although it may affect our ability to assess the matter.

Tell us which part remains unresolved and provide any additional relevant information. You may seek independent advice, complain to an appropriate regulator or pursue proceedings in a competent court or tribunal. Nothing in the Terms prevents urgent relief or removes other available rights and remedies. For a privacy complaint, you may contact the Office of the Australian Information Commissioner if you are dissatisfied with our response and the matter falls within its jurisdiction.

Notify us promptly and provide details of the issue, the expense and supporting records. We will assess the matter under the service terms and applicable law. A statement about search limitations does not automatically determine whether a remedy is available.

No. Marking a request as urgent does not reserve a name, change registry priority or guarantee completion. Tell us about any genuine deadline so the available options can be clarified before you rely on a particular outcome.

An initial availability result does not guarantee immediate registration. Read any request carefully and provide the required information through the stated channel. Approval remains subject to ASIC’s requirements and assessment.

Contact support immediately with both order or application references. Do not submit another application while the status is being checked. Whether a duplicate can be stopped or refunded depends on the processing stage and applicable rights.

Check its current status directly with ASIC and act promptly. The available steps depend on whether the registration is awaiting renewal, has been cancelled or requires another process. Do not assume that paying an old invoice will restore it.

Your website or email may stop working, and the domain may eventually become available to another registrant. Renewal and recovery arrangements depend on the extension, provider and stage of expiry. Contact the managing provider promptly; recovery cannot be assumed.

No. Recovery depends on its status and the applicable rules. Additional steps or charges may apply where recovery is possible. If the domain has been released or registered by someone else, an ordinary renewal may no longer be available.

Read the notice and respond through the specified process by the stated deadline. You may need to provide evidence or correct registration details. Contact the managing provider for assistance; buying the domain does not override eligibility requirements.

It identifies issues that must be addressed for the application to progress. It is not necessarily the final outcome. Read the report and deadline carefully. A response may require amendments, evidence or legal submissions.

Not necessarily. Acceptance and registration are different stages. Check the official status and any remaining requirements before describing the mark as registered.

Contact IP Australia or your adviser immediately about the available next steps. Do not assume an extension is available or that contacting IPELLIO pauses the deadline. IPELLIO synchronises your application status but does not prepare or submit examination responses or handle oppositions. IPELLIO remains responsible for the services it has agreed to provide.

Email admin@ipellio.com with your order number and any error message. We will check what happened and what is needed to deliver your report. You do not need to place another paid order to report a delivery failure. If we cannot provide the service you purchased, we will provide an appropriate remedy and account for payments for services not supplied. Your applicable consumer rights remain unchanged. See Fees, Refunds and Renewals.

Yes. When your 7-day or 30-day refresh period ends, you lose the ability to refresh the report, but you can still view and download the latest version. If you have never refreshed it, this is the report originally created. The end of the refresh period does not itself delete your report.

A report may help document the information returned by a search at a particular time. IPELLIO reports are not legal opinions, certificates of clearance or guarantees of registration. Do not treat a report as a certified registry extract. Preserve its sources, dates and limitations, and ask your adviser what evidence is required for the particular dispute.

You start a refresh by clicking the refresh option for your report. Your 7-day or 30-day package allows one successful refresh per day while the refresh period is active. Your allowance resets at 00:00 in the local time zone associated with your account. If you have already refreshed today, wait until the next local day. You do not need to wait a full 24 hours after your last refresh.

Your 7-day or 30-day refresh period starts when your report is first created successfully, not when you first open it. Leaving the report unopened does not pause or extend the period. Once the purchased period ends, you can no longer refresh the report.

No. IPELLIO keeps only the latest report version. A successful refresh replaces the previous version. Download your current report before refreshing if you want to keep a copy of it.

If the first attempt fails, IPELLIO automatically tries once more in the background. If both attempts fail, contact admin@ipellio.com for help. A failed refresh does not use your daily refresh allowance.

No. A refresh does not mean that every underlying source has updated. Read the refreshed results alongside the dates and limitations shown. A report refresh is separate from ongoing monitoring and alerts, which IPELLIO does not currently offer.