1
Understand domain availability
Availability applies to the exact name and extension searched. A .com result may differ from a .com.au result.
- Check the full spelling and extension.
- Review the registration term and renewal price.
- Check whether premium pricing applies.
2
Check eligibility and registrant details
Some extensions have eligibility and allocation requirements. The registrant must satisfy the rules for the chosen extension.
- 1Use the correct individual or legal entity.
- 2Provide the eligibility information requested.
- 3Keep the contact email accessible for verification.
3
Know when registration is complete
- Payment received
- Check whether registration has completed.
- Pending / action required
- Review any processing or verification request.
- Registered
- Retain the confirmation and expiry date.
- Payment received
- Check whether registration has completed.
- Pending / action required
- Review any processing or verification request.
- Registered
- Retain the confirmation and expiry date.
4
If your order fails
First confirm whether the domain was registered before trying again.
- Check your order status and payment record.
- Have the exact domain and order number ready.
- Ask which fees were incurred and which can be refunded.
5
Renewals, expiry and restoration
Check your domain’s expiry date and any authorised automatic-renewal settings.
- Keep your email and payment details current.
- Review the quoted renewal price.
- Confirm that a paid renewal has completed.
Reports and monitoring do not automatically renew your domain. Domain registration does not establish trade mark rights.
